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Cancellation Policy

In order to serve our clients and deliver the best patient care we operate primarily by scheduled appointments. We send text messages 24-48 hours prior to the appointment first, and then two hours prior to the appointment as a last reminder that our doctors have reserved the time for your pet.

Old couple walking their dogs

Our appointment policy effective December 01, 2021, is outlined below for new clients:

  1. We require advance payment in the amount of the cost of the exam or consultation in order to schedule a new client appointment.

  2. We require a minimum of 24 hours to cancel or reschedule an appointment so we can be sure and have that time available for other pets that may need to be seen.

  3. If the appropriate notice is not given the pre-payment left will be forfeited. A new payment will be required if a reschedule is requested.

Woman Hugging Dog on Beach

Our appointment policy effective December 01, 2021, is outlined below for existing clients:

  1. We require a minimum of 24 hours to cancel or reschedule an appointment so we can be sure and have that time available for other pets that may need to be seen.

  2. If an appointment was scheduled and the client cancels or reschedules with less than 24 hours' notice -OR- does not show up for the appointment at all, pre-payment of the cost of the exam or consultation will be required at the time of rescheduling. If an appointment is missed again or 24 hours advanced notice was not given for canceling or rescheduling the deposit will be forfeited.

Dog Running on the beach

Late Arrival Policy:

  1. In order to be sure that the doctor has the appropriate time needed with your pet, late arrivals may be subject to being rescheduled.

  2. If you are 15 minutes or later to a scheduled appointment, we will have to reschedule to the next available time.

  3. If you arrive late prior to the 15-minute cut off it will be up to the doctor’s discretion if they have enough time necessary to see your pet prior to the arrival of their next appointment.

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